QUALITY POLICY

The main activity of Total Communication is to operate as an interpreting agency, providing BSL Interpreters and Communication Support Workers for the local Deaf Community, in all aspects of education, work and day to day living.

We are committed to the best possible outcome for any member of our Deaf community. In order to achieve this, we must be engaged with our clients and their circumstances, work in partnership with employers and other professional agencies or groups in order to achieve a successful outcome for all parties involved in any assignment we undertake.

The ethos that runs through our team allows us to achieve optimum quality outcomes delivered through professionalism and ultimately a passion for our community.

Being underpinned by ISO 9001-2015 will cement our commitment to maintaining the quality of our service provision. In doing so we will be bound by our management processes dedicated to optimum service implementation.

To ensure our clients expectations are being realised we will monitor their experiences.

Through regular supervision and Health and Wellbeing sessions our staff morale and general sense of worth will be nurtured and sustained.

Via regular 1:1 and group sessions, group mail and media, employees will have a clear awareness and understanding of company and client expectations in terms of this policy and its objectives.

An annual review period is essential to sustaining the objectives in this policy, the robustness of the management policies and ultimately successful outcomes for all parties with whom we engage.