Privacy Policy


1. Our Core Principles

Before getting into the details, we wanted to share our core principles with you:

  • We will not share your information with any third-party groups, unless requested to by law.

  • We will protect your information fully, insuring internal use only, as well as not using more than we need to.

2. What We Collect

Information is only collected from what we collect from you and may include:

Your name, job title and place of work or study.

Contact information including email address.

Demographic information address, postcode, preferences and interests.

Relevant health information - linking to our products and services we provide.

Other relevant information related to providing an adequate service or improving our services.

3. What We Do With Your Information

Our aim is to provide the best services and products possible to you and to use your information to produce a better, more individualistic service.

We use your information for:

Internal record keeping.

Improving our products and services.

Sending you relevant information, special offers, new service announcement or other information which is relevant to the products and services we provide.

We may, from time to time, use your information to contact you by email, text or phone call, for market research and/or feedback. This information is used internally to improve the services we provide

3a. Payment Information

Any information is stored on a secure and encrypt it site, transmitted to our payment processor.

3b. Public Comments on our Services and Products

We maintain a record of any comments, contributions to discussions or messages in order to provide our services and to improve on them.

4. The Holder of the Keys (Security)

Whilst no service is ever 100% safe, we take every precaution to keep your information safe. In order to keep your information safe it is stored in a secure closed system with only authorised access which is restricted to uses only who require it to provide our services

On-site we have physical, electronic and managerial procedures in place to secure and safeguard information we collect. Firewalls, system testing and data encryption.

4a. Files You Provide Us

Are only kept when relevant, on a securely encrypted storage device.

5. Tasty TC Cookies (Cookies)

A cookie is a small file that helps analyse web traffic, allow web-based applications to run correctly and respond to you as an individual. The cookie allows a more tailored experience for you, taking into account your needs, likes and dislikes by remembering your preferences.

We use traffic cookies to identify how traffic flows through our website. This helps us provide a better and more structured website and tailored to customer needs. This information is only used for analytical purposes by Total Communication (Interpreting Services) Ltd.

You can choose to except or decline cookies. It should be noted most browsers are set to automatically accept cookies. Should you choose to decline cookies this may reduce your user experience of the website.

6. Links to Other Place and People (External Website Links)

Our website may contain links to websites with a direct relevant link of interest to our customers. We have no control over these websites and, once you leave our website fall under the policies of privacy and protection of those websites. We do our best to ensure these websites meet our standards and expectations, however you should check the privacy and policy(ies) of the websites should you wish for more information.

7. Director of Data (Controlling Your Data)

You may choose to restrict or remove information we hold on you in the following ways:

When entering your information into any form, check for the box indicating your preference over data use.

If you change your mind once we have your information, you may request its erasure via email or post.

You may also upon return or email request, review all information we hold upon you as an individual.

A small administration fee will be charged for this service.

If you believe information is incorrect, please email or write to us. We will not sell, distribute all lease your information unless we are requested to by law.

Should you wish to contact us, please do so at and we will respond to you within 6 days CHECK

7a. Business Transfers

If we are involved in any reorganisation, merger, acquisition or sale of assets, your information may be transferred as part of that deal.

7b. Modifications to this Policy

We may adjust this privacy policy from time to time and will post our current version on our website. If any modification affects your rights (reducing them) we will notify you.




If you have any other queries relating to your privacy and the use of your personal data, please contact:

Privacy Matters, Total Communication (TC), 45, Turnberry, Bracknell, Berkshire, RG12 8ZJ